CRISTIAN CAMILO ALZATE TOBON

Student: Information systems development ITAGÜÍ, COLOMBIA | 3044680025

DETAILS

Cll 39 Cr 40 41 Bl 1 Apto 402, Itagüí, Colombia
3044680025
alzatecristian@gmail.com

DATE / PLACE OF BIRTH
04/28/1993
Montería-Córdoba


SKILLS

Customer service
Call center operations
Database management (SQL)
English- Spanish translation
CRM Systems
Problem-solving
Windows Server (2008-2016
Ubuntu Server
Virtualization of Operating Systems


LANGUAGES

Spanish
English

PROFILE

Personable customer service professional offering over 7 years of experience resolving account and service concerns for customers from different countries. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

EMPLOYMENT HISTORY

Customer Service Representative-Stanley Black and Decker, Medellin

December 2019 — Present


Bilingual Customer Service Representative-Fitbit at OneLink BPO, Medellin

August 2016 — November 2019

• Responded to chat and email inquiries regarding Fitbit devices, use and repair
• Troubleshot and diagnosed problems to accurately resolve technical issues and inquiries in regard to Fitbit devices and app
• Explained technical information in clear terms to non-technical individuals to promote better understanding

Billing and Selling Phone Representative AT&T at Allus, Medellin

April 2016 — July 2016

• Answered phone calls and provided friendly, knowledgeable service regarding billing and the services offered by the company
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Recommended accurate and effective solutions to customers after identifying problems
• Built customer loyalty and retention by delivering excellent shopping experiences

Collections Representative - TUYA at Contento BPS, Itagüí

October 2015 — May 2016

• Counseled debtors on payment options and arranged installment agreements
• Used skip tracing resources to locate debtors and updated information in company system
• Recorded all information regarding financial status of customers
• Resolved challenging situations with friendly but firm strategies

Customer Service Representative - Claro Movil at People Contact, Medellin

December 2014 — October 2015

• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
• Educated customers how to use company systems, complete forms and obtain desired services
• Recommended products to customers and suggested other options if preferred product was unavailable